Returns Information

Returns and Exchanges

  • Returns must be sent within 60 days of purchase.
  • Original freight fees are not refundable.
  • Any item returned must be in as-new condition with original packaging and labels.
  • Exchanges and refunds can only be organised online.

 Freight charges

  • Replacements for incorrect or faulty products are sent at our expense.
  • Exchanges and refunds are returned to us at your expense.
  • Exchange of purchases for different sizes will require an additional freight charge.

Return Address Information

All returns must be labelled in the format below with the order number noted at purchase and the address below.

The Distinguished Gentleman’s Ride c/o Geodis Wilson Hong Kong Limited
9/F, Block 1, Tuen Mun Distribution Center, 3A Hung Cheung Road, Tuen Mun, New Territories, HK, Hong Kong

Once you have sent the return, please send a confirmation email with proof of return to shop@gentlemansride.com.

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