- All shipping rates are calculated based on the size and weight of the order.
- All orders are fulfilled from our third-party fulfilment warehouse (Floship) in Hong Kong.
- All orders are trackable and a tracking number will provided to you by email automatically after the order has been fulfilled.
- Orders are processed and sent as DDU (Delivery Duty Unpaid). If applicable, any VAT or Customs Duties will need to be paid by the customer.
- Orders are sent with the following couriers:
- Hong Kong Post
- Singapore Post
- Smooth Parcel
Orders placed before 8am (GMT+8) will be processed and shipped on the same day. Orders placed after 8am (GMT+8) will be processed the following day.
Orders are only processed from Monday – Friday.
Customs and Taxes
We do our best to keep our information up to date. To see all customs and tax information click here.
While all orders are provided with a tracking number automatically some local postal services do not provide tracking of final delivery once the package is in the country. If you are unsure, use your tracking number on the website of your local postal service.
Couriers & Delivery Estimates
For detailed shipping information including transit times and couriers per country please click here.
If you would like to know the delivery estimates for other countries, please contact firstname.lastname@example.org